Refund policy
Our Commitment At Utilize Me, we take pride in the quality of every product we offer. If you are not completely satisfied with your purchase, we are here to help.
Returns We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
To initiate a return, please contact us at hello@utilizeme.store with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Non-Returnable Items The following items cannot be returned:
- Items showing signs of wear or use
- Items without original packaging or tags
- Sale or discounted items (unless faulty)
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note that return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.
Exchanges We offer exchanges for the same item in a different variant (size/colour) subject to availability. Contact us at hello@utilizeme.store to arrange an exchange.
Faulty or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no cost to you.